Payment options, refund guarantee

1. Payments & Verification

Prepaid only: All Yesim services (Data plans) operate on a prepaid basis. Services activate only after full payment is received.
Card verification: Adding a new card triggers a temporary €0.50 verification charge. This amount is immediately credited back to your account as Ycoins.
First Purchase with gift Ycoins: If your first purchase uses promotional Ycoins, a €0.50 security payment is required from a valid card. This amount tops up your Ycoins balance.

Data plans: If enabled, auto-renewal activates when your remaining data drops below 30% or 24 hours before your plan expires. The system automatically repurchases your last ordered package.

30-Day Window: You can request a refund within 30 days of purchase if the service is completely unused. This means the eSIM profile must not be installed or connected to any network.
Technical issues: If the refund is requested due to app errors, they must be reported to support@yesim.app within 1 hour of occurrence, accompanied by screenshots.
Refunds under €10: Approved refunds of €10 or less are issued exclusively as Ycoins to your account balance. Refunds to credit/debit cards are technically impossible.
Third-Party marketplaces: Purchases made on external platforms follow that platform's specific refund rules. Refunds via Yesim means are not supported. To return funds paid via external platforms, please contact their support teams.

Support First: Please contact Yesim support to resolve any billing issues before initiating an official bank dispute.
Chargebacks: Unauthorized chargebacks or bank reversals will lead to immediate account termination.
Fraud Penalty: Severe violations (such as using virtual numbers for bulk spam, fraud, or bypassing security safeguards) carry a €1,000 penalty, deducted directly from your payment method or balance.