Can I get a refund for Yesim services?

We understand that sometimes things don't go as planned. That's why we offer a refund policy and money back guarantee for Yesim data plans. There are certain rules and conditions should be met. Before making a purchase, please ensure that your device is eSIM compatible and carrier-unlocked.

Yesim Data Plans and Top-Ups Refunds

Refunds are available for Yesim data plans and top-ups purchased through our website or app within 30 days of purchase. Refunds will not be issued for data plans that have been used or expired. The cost of data and other Yesim Services actually used will not be refunded.

Requests made after 30 days of purchase will not be processed, except for justified requests based on confirmed technical malfunctions of the Yesim application, which must be duly notified to Yesim within 1 hour via info@yesim.app or the contact form in the Yesim application.

Any refund request will be reviewed within 15 (fifteen) business days of receipt. Confirmed refund requests will be made through the same payment method you used to make the purchase.

If the requested refund amount is 10 EUR or less, the refund will be made in Ycoins (according to section 6 of our terms and conditions).

Ycoins Refunds

Ycoins are non-refundable and cannot be exchanged for cash or any other form of payment.

Despite this, you may request a refund of Ycoins in the event of confirmed technical malfunctions of the Yesim application, which must be duly notified to Yesim within 1 hour via info@yesim.app or the contact form in the Yesim application. Please provide information and screenshots so that our team can identify the problem.

Refund Process

If you meet the eligibility criteria, you can request a refund by contacting our customer service team at info@yesim.app or via the contact form in the Yesim application.

Once your request has been received, our team will review your request and contact you with further instructions.

We hope you find our services easy to use and hassle-free. But if you ever need any help, please don't hesitate to contact us. We look forward to hearing from you!