Saily Not Working in 2026? How to Fix eSIM Issues on iPhone, Samsung and Android

Saily eSIM is a relatively new but popular solution among tourists, digital nomads, and international entrepreneurs. This service provides mobile Internet access while traveling. However, even the most reliable platforms may encounter technical problems.

Users may experience issues connecting to the internet or difficulties activating the eSIM, as well as unstable network performance on iPhones, Samsung devices, and other brands. In most cases, these issues are associated with inappropriate settings, but not the eSIM service itself.

In this article, you’ll learn the reasons why Saily eSIM not working, and most importantly, how to fix it.

Why Is My Saily eSIM Not Working?

All possible reasons why is my Saily eSIM not working can be divided into several categories. This makes it easier for users to diagnose the issue and find the right solution.

In the vast majority of cases, the users face the following situations:

• eSIM has been turned on, but it does not have an Internet connection;
• eSIM has not been activated or connected to the network;
• mobile data does not work after arriving in another country.

Usually, problems arise because the device is using the wrong SIM card for data transfer or is blocking the connection due to deactivated roaming. Less commonly, this may be caused by manual network selection and system restrictions.

Understanding why your eSIM Saily not working is the first and most important step to fixing it. Remember that there are no universal instructions and solutions to all situations.

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Saily eSIM Installed, but No Internet

You need to start with an instance where the feature has already been installed, the eSIM is visible in the settings, and there is still no internet connection. To find out the reason why my Saily eSIM is not working, you should do a general check on your mobile data settings. The solution can usually be found within a few minutes in most situations.

• you have selected Saily as the primary line for Mobile Data;
• the Data Roaming feature is enabled;
• you are using automatic network selection mode;
• there is a conflict between the eSIM and the physical SIM.

At other times, the phone will default to using the standard SIM card. This occurs regardless of whether the eSIM is set up properly. In addition, when choosing an operator manually, there is a risk of turning the network on, however, without an Internet connection.

Having changed all the needed settings, restart the device. This will enable the system to change the network parameters and register appropriately with the operator.

Saily Not Working on iPhone

On Apple devices, most problems with eSIMs are related to two factors. These are SIM card priorities and operating system settings. Even if the eSIM is turned on, the system may still use the physical SIM card for data.

In case the Saily eSIM not working iPhone, you need to check it using the following step-by-step instruction:

• Open Settings and go to the Cellular section.
• Select Saily on the Cellular Data category by tapping.
• Open Data Roaming and put this option on.
• Ensure that you are on the current version of iOS and upgrade in case of the need to do so.

Also, check your network settings. There are instances where Saily not working iPhone since the phone still has old settings. These settings may prevent the device from connecting to a new network. In this case, you should reset the settings or restart the device.

Once these steps have been done, wait a few minutes. This is required in order to enable the iPhone to connect to the new network and allow access to the Internet.

Saily Not Working on Samsung and Android

In the case of Samsung smartphones, as with most other Android devices, problems are usually related to network settings and power saving features.

The most common reasons why Saily eSIM not working Samsung and Android devices are as follows:

• the user has not selected Saily as the SIM for mobile Internet;
• the network operator was selected manually;
• background data transfer restrictions are enabled;
• the device is operating in “5G only” mode.

In this situation, open the SIM Manager - Mobile Data menu and select Saily. Next, in the Preferred Network Type section, check the 4G/LTE box. In addition, the Network Selection mode should be set to Automatic.

After completing these settings and restarting the device, you will be able to fully use eSIM and mobile Internet.

Saily eSIM Not Working After Arrival

Some users encounter issues with Saily not working after arrival. This is a common situation and should not be considered an error. eSIM activation only occurs in the destination country, and it may take some time to connect to the network.

Possible reasons for the connection delay include:

• automatic registration process on the local network is still in progress;
• network used at the airport of arrival is overloaded;
• device has not yet updated its connection settings.

In this situation, you should activate airplane mode for about 30 seconds, then turn it off and wait for the signal. Finally, restart your smartphone and wait nearly 5-10 minutes.

In most cases, after these steps, the Internet connection will appear automatically. Otherwise, you need to go to your security settings and make sure you have enabled the automatic network selection feature.

Now you know all the possible reasons why is my Saily eSIM not working, but there are a few more important issues to consider.

APN Settings for Saily eSIM

Most often, APN settings are applied automatically, and no user intervention is required. However, sometimes the device receives incorrect settings. In this case, you will have to enter the parameters manually. Manual configuration is required in the following situations:

• the network is detected, but the Internet is not working;
• the eSIM is unstable;
• the device displays a connection without data transfer.

Open the Settings, then Cellular and go to the Cellular Data Network section in the case of an iPhone. In this case, the APN can be manually configured.

To find and make changes to settings on Android devices, use the path Mobile Network - Access Point Names.

Once you have completed entering the required data, save the changes and reboot your smartphone. Even if the APN settings are correct, connection may be delayed.

Does Saily Support Tethering and Hotspot?

An activated data plan for Saily directly affects the ability to use tethering and hotspot on your device. In most cases, you can share your Internet connection, but there may be restrictions.

Please note that not all data plans offer unlimited Internet sharing. When using hotspots, the speed may decrease, and some devices may even block tethering by default.

If you encounter a situation where the Internet only works on your phone, the reasons may be as follows:

• restrictions imposed by the operator;
• the traffic limit has been exceeded;
• power-saving settings are enabled.

Before activating the hotspot, check your phone settings and the terms of your connected plan. This will help you avoid situations where you have Internet access but cannot transfer it to other devices.

Common Saily eSIM Limitations

Saily eSIM, like other mobile Internet services, has some limitations. It is recommended that you familiarize yourself with them in advance:

• speed reduction under the Fair Use Policy;
• varying coverage quality depending on the country;
• no local number;
• dependence on partner networks.

The quality and speed of the connection will directly depend on how developed the infrastructure of local operators is. In most tourist regions, Saily works stably. But in remote areas, there may be problems and restrictions on Internet access.

What to Do If Saily Still Doesn’t Work

If all basic and advanced checks have failed, it is worth moving on to the next steps. In rare cases, the problem may not be related to device settings, but to the specifics of the network in a particular country or temporary restrictions imposed by the operator.Follow these steps:

• contacting Saily support and describing the problem in as much detail as possible;
• checking the current status of mobile networks in your country;
• making sure that your plan is active and has not expired.

Support usually requests the device model, the current version of the operating system, and screenshots of the settings. This accelerates the process of diagnostics and assists in determining whether the issue is local or network-based. In other cases, this connection is regained following compulsory operator reconnection.

If you urgently need internet access, it would be reasonable to temporarily look into other services with eSIM. Yesim, Airalo, Holafly, and Nomad are considered among the most popular ones.

Even if you do not plan to change your service completely, having an alternative allows you to quickly restore Internet access on the go and avoid long downtimes.

Saily vs Other eSIM Providers

Saily is positioned as a modern eSIM service and is often mentioned in the context of the Revolut ecosystem, which increases user confidence. This background is usually associated with an emphasis on security, convenience, and digital solutions for travelers.

In terms of connection stability, Saily performs well in popular tourist regions. The use of partner networks ensures acceptable speeds and fast connections, but internet quality may vary from country to country.

The main advantages of Saily include:

• simple activation without manual settings;
• intuitive interface and data plan management;
• compatibility with most modern devices.

But there are some limitations as well. Other providers, like Yesim, can be expected to have better terms or coverage in other areas.

You may want to consider an alternative to Saily if it does not support your destination, if you need large data volumes, or if maximum stability is required.

The selection of the eSIM service is always dependent on the route, dates of travel, and needs of individual users.

Conclusion

In the majority of situations, the issue is usually caused by incorrect phone settings. The issue is most frequently addressed within a couple of minutes following the choice of the appropriate SIM to use with mobile data and enabling data roaming.

It is important to know the characteristics of your devices and networks in another country to avoid unnecessary complications. And in situations when the issue is indeed very serious, you can always call support or resort to tried and tested alternative eSIM solutions.

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